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Privacy Policy at tampan slot

When you open an account with us, your personal information is protected under strict data-handling practices.

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How to Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your information, or need to correct details on file, reach out to our support team. We respond to privacy requests within 7 business days. Players in Jakarta, Surabaya and across Indonesia can reach us through the channels below during operating hours.

Team online

Email Support

Send your privacy request to [email protected]. Include your account username and the specific information you're asking about. We'll respond within 7 business days.

Live Chat

Open live chat from the Help menu inside your account lobby. Our team responds during business hours, Monday to Sunday, 10:00 to 22:00 WIB.

Account Settings

Go to My Account > Privacy & Security to review what information we hold on file, update your email or phone, and manage cookie preferences.

DATA SECURITY

How We Protect Your Account

Your account password is hashed using industry-standard encryption so we never see the actual characters you type.

Password Encryption

Your password is one-way encrypted and never stored in plain text. Even our staff cannot retrieve or reset it; password recovery works through your registered email only.

Payment Security

DANA, OVO, GoPay and QRIS transactions pass through PCI-DSS certified processors. We store only a reference code, not full payment card or wallet details.

Two-Factor Withdrawal

Every withdrawal request triggers a verification code sent to your email or phone number on file. You must enter this code before the withdrawal is processed.

Session Timeout

Your lobby session automatically logs out after 30 minutes of inactivity. You'll need to log in again to resume playing, protecting your account if you step away.

Data Retention

Active account data is kept secure while your account exists. After closure, transaction records are retained for 5 years for regulatory compliance, then permanently deleted.

Suspicious Activity

Our system monitors for unusual login patterns, rapid withdrawals, or impossible geographic jumps. If detected, we freeze the account and contact you immediately to verify.

Your Privacy Questions Answered

Below are questions we hear often from our account holders about data handling, cookies, withdrawals, and your rights to access or delete your information.

Yes. Go to My Account > Privacy & Security > Request My Data. We'll prepare a file containing all personal information we hold on you, including registration details, deposit and withdrawal history, and login logs. Download link arrives in your email within 7 business days. No charge applies.

Personal identifiers like your name, email and phone are deleted immediately. Transaction records stay for 5 years to meet legal requirements, then are purged. You can request early deletion of non-transaction data by emailing [email protected] with your username and account closure date.

No. We never sell your personal data. We share information only with DANA, OVO, GoPay and QRIS payment processors to complete deposits, and with law enforcement where local law requires it. Our privacy policy prohibits commercial resale of any account holder information.

Cookies remember your login session so you stay logged in as you browse the lobby. They also track which games you've opened and your preferred language. Non-essential cookies track page behaviour to help us improve the site. Disable them in your browser settings; you'll log in manually each time.

No. Your actual wallet or card details are never stored on our servers. Payment processors handle encryption directly. We store only a transaction reference number on your account to link deposits to your wallet. This reference alone cannot be used to withdraw or spend money.

Log out immediately and contact live chat or email [email protected] with your account username. We'll freeze the account, review login logs for unusual activity, and help you reset your password. If a withdrawal was made, report it within 24 hours so we can investigate with our payment processor.

Withdrawal verification emails cannot be turned off for security reasons. You can disable promotional emails in My Account > Notification Preferences. Mandatory notifications (account access, withdrawals, account closure) will still arrive to protect your account.

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